Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to thebydashe.com. For help with this page, contact Support@thebydashe.com.
Our approach to refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Details about tracking
This tracking section covers orders and visits through this website. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
What customers should know about delivery timing
This delivery timing section covers orders and visits through this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Store guidance on shipping cost
For customers using this website, this section explains shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Store guidance on shipping cost
For purchases made through this website, our store applies the following guidance on shipping cost. How can I contact you?
Email Support@thebydashe.com, call (970) 561-3754, or write to 147 N Main St, Rockford, Illinois, 61101, United States. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
How we handle payment methods
For purchases made through this website, our store applies the following guidance on payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Our approach to products
For purchases made through this website, our store applies the following guidance on products. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Details about return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Store guidance on contact options
For purchases made through this website, our store applies the following guidance on contact options. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Details about products
We publish this products guidance for customers using this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
What customers should know about returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to thebydashe.com. Questions about this section may be sent to Support@thebydashe.com.
Contact Information
Email: Support@thebydashe.com
Phone: (970) 561-3754
Physical address: 147 N Main St, Rockford, Illinois, 61101, United States
Store: dash